Customer Success Administrator

Customer Success Administrator

2-3 years
Not Specified

Job Description

Job Description

. Serves as the first point of call for all etrainu LMS technical support requests
. Provides exceptional customer service through the company's Help Desk Support platform and over the phone to ensure etrainu is a leading brand
. Responds to Support tickets within a 24 - 48 business hour period
. Takes ownership to troubleshoot and solve all tickets, and escalates to relevant stakeholders if/as required
. Supports the Customer Success Team with administrative tasks including bulk user uploads, account updates (merging, archiving, assigning training, etc.) through the etrainu platform
. Supports the Customer Success Team with project specific administrative tasks including course creation, LMS setup, user creation, LMS system testing
. Supports the Customer Success Team with administrative tasks outside of the Help Desk Support platform and LMS, including platforms such as MailChimp, CRM's, etc.
. Maintains etrainu's Support resources including training videos, training guides, training articles, etc.
. Maintains the company's Support automations and workflows
. Completes the onboarding requirements in Help Desk Support platform for new clients into the system
. Works collaboratively with departments within etrainu to ensure projects, bugs and enhancement requests are managed efficiently
Qualifications And Requirements
  • High quality written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Dependability
  • Problem solver
  • Ability to work in teams and open to others views
  • Show respect toward others with cultural differences
  • Quality decision making
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Job Details

Employment Types:


About Cloudstaff

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

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