Customer Service

Customer Service

Central Visayas
0-3 years
Not Specified

Job Description

Customer Service
Experience: 0-3 yrs
Location: Cebu

Job Description:

SKILLS REQUIRED:

  • Working knowledge of PCs e.g. MS Office
  • Reasonable keyboard skills
  • Generic understanding of customer service
  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
  • Excellent spoken English and reasonably good written communication skills.
  • No Regional Accent, Neutral Accent
  • Ability to verbalize thoughts
  • Correct construction of sentences
  • Grammatically correct English
  • Good grasping power
  • Excellent listening skills
  • Should have patience and not be overawed by difficult situations
  • Team player
  • Reasonable analytical skills
  • Understanding of job profile applied for
  • Situation handling skills
  • Leadership skills (not a critical parameter but would be an add-on)

CANDIDATE SPECIFICATIONS:
  • Graduate of a 4 year course
  • fresh graduate with or without call center experience
  • may have other experiences in other industries
  • Undergraduate (must complete 2 years in college with no back subjects)
  • must have minimum of 6 months Call center experience

About

Wipro BPO

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