Customer Service Specialist - Central Luzon

Customer Service Specialist - Central Luzon

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description


Full-time
Join the Top Global
Insurance Brand!


AXA%27s CUSTOMER
SERVICE SPECIALISTS
are confident, optimistic, reliable, and driven
individuals who enjoy a career with a noble purpose. They are full time
employees based in METROBANK BRANCH and team-up with our Financial Executives.
They provide excellent customer experience to our clients thru after sales
servicing. They are also trained to excel in the art of putting the customer
first at the center of their business.
Why Join AXA
Apart from being the world%27s highest-ranking global
insurance brand, we offer a wide range of training programs in our AXA Academy
to equip each Customer Service Specialist to be the best in the industry. We
also offer one of the most competitive variable pay in the industry, together
with recognition, incentives, and guaranteed bonuses, plus medical and dental
benefits and automatic HMO coverage to dependents.
Job Description
A. Perform daily sales activities diligently.
Maximize customer potential through cross sell and upsell or
top-up. Conduct financial needs analysis and recommend customized solutions.
Strengthen customer relationship through after sales servicing. Conduct
Outbound Call on: Policy Delivery, Premium Due. Lapsed, and Campaigns
B. Build strong relationship management with Bancassurance
stakeholders and customers.
Build a long term relationship with the bank partner.
Responsible in updating customer records to ensure its active and up to date
(such as address, contact number, e-mail address). Assist in processing
withdrawal of accounts, processing of home loan documents and coordination in
HO. Maintain customer relationship thru anniversary call and birthday call.
Responsible for calling the customers from marketing campaign leads, and
updating these campaign leads.
C. Attend various professional development programs to build
one’s knowledge, skills and abilities that are required to effectively perform
the role.
Complete the Onboarding Program encompassing technical and
soft skills (Products, Sales Process, Aftersales Training and Immersion in
Backend or Contact Center). Attend advance training offerings and designation
programs. Elicit feedback to promote customer experience improvement. Promote
various payment channel and encourage change in payment method autodebit
(credit card or bank account).

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country%27s strongest banks.

Job Source : jobs.axa

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