Customer Service Specialist

Customer Service Specialist

Abbott Nutrition Health Institute (ANHI)
Not Specified
Not Specified

Job Description


JOB DESCRIPTION:
RESPONSIBILITIES:
  • Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
  • Manage and process all inquiries and orders from all receipt methods
  • Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
  • Manage the organization of International shipments as per Inco terms
  • Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
  • Coordinate shipments to and from factory, supplier, site, port and international locations
  • Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
  • Maintain ongoing relationship with commercial teams flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
  • Review and maintain customer's open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks, etc)
  • Adherence and awareness of compliance and regulatory guidelines in customer set up and support
  • Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
  • Investigate and process Credits & Return Goods Authorizations and Debits
  • Communicate proactively with internal and external customers regarding order status
  • Route customer contact inquiries to appropriate resources
  • Work cross-functionally to ensure that accurate information is maintained in SAP
  • Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
  • Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
  • Investigate and resolve service issues reported by customers or as requested by Abbott
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
  • Creating process documents in line with our Quality Management System
  • Other duties as assigned

BASIC QUALIFICATIONS | EDUCATION:
  • Must possess at least College/Bachelor's Degree
  • Previous customer service experience required (in the healthcare industry preferred but not essential)
  • Must be proficient in MS Office including Excel, Word and Outlook
  • Experience handling tasks where attention to detail is critical to success
  • Experience of shipping, domestic and export traffic terms, documentation and procedures.
  • Thorough understanding of Customs regulations and Export controls
  • Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
  • Experience auditing documents and project requirements.
  • Knowledge and comprehension of basic contract terms and conditions
  • Must be able to communicate professionally, verbally and in writing
  • Must be able to work independently and on a team
  • Must be able to react to situations with a strong sense of urgency

Job Details

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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