Customer Service Representative

Customer Service Representative

Wells Fargo Bank
Metro Manila / NCR
0 - 3 Years
Not Specified

Job Description

About the Role

Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.

  • Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
  • Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
  • Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
  • Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
Market Skills and Certifications

  • At least High School Graduate or above.
  • Minimum 1-year experience of voice customer service supporting a US client in a contact center environment.
  • Experience with customer survey driven (CSAT) accounts.
  • Above Average English communication skills is expected.
  • Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
  • Ability to work shifting schedules.
  • Ability to work during weekends and holidays.
  • Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).

Join the Wells Fargo Career Launch same day hiring events 

We have multiple open positions across a variety of businesses and are opening our doors for future team members to come meet the team and learn more about our career opportunities.
Come and interview for a real position and if qualified, walk out with a real job offer!
Hiring event dates in February 2020: 4th, 7th, 11th, 14th, 18th, 21st and on the 28th.
Please arrive at our Recruitment Center, 1180 Wells Fargo Drive, McKinley Hill, Taguig from 11am to 8pm.
Event shuttle service pick-up is every hour between 10am to 6pm at:
- Shell gas station, EDSA corner Ayala
Apply now and start with one of the top U.S. banks on March 2020.
To know more about the event, click here

Please invite your friends.
We look forward to meeting you soon!
Benefits overview: 

  • Competitive Compensation (Global In-House Company/ Global Capability Center)
  • 15%-night differential pay for those who are eligible
  • Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Merit-based compensation or Pay-for-performance
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Sleeping quarters
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the art-building facilities – Basketball and Tennis courts, Olympic d track, amphitheater, karaoke rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
  • Discover Wells Fargo. Click here to hear from our team members. 

We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more. Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us. Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.
To register and attend one of our upcoming events:

Apply for the role at and once completed please confirm your attendance and preferred interview day (any Tuesday or Friday) to me via SMS 123456789
We will provide you with free Seattle’s Best Coffee snack and beverage when attending the event.
On the day of your interview please arrive at Wells Fargo Recruitment Center, 1180 Wells Fargo Drive, McKinley Hill, Taguig City from 11am to 8pm. 
We Value Diversity 

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo Enterprise Global Services 

Wells Fargo Enterprise Global Services (WFEGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, PVSI, WIM, Wholesale, Consumer banking and Enterprise Functions. WFEGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about WFEGS at our International Careers website.
Department Overview

The Payments, Virtual Solutions and Innovation (PVSI) group brings together the company’s robust payments platforms, digital capabilities, online, mobile and phone channels and innovation teams. PVSI also invests in research and development and strategic partnerships to design and build next generation products and customer experiences. PVSI teams at WFEGS provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently. Wells Fargo Virtual Channels (WFVC) is part of PVSI business division. WFVC serves consumer and small business customers through digital (online, mobile and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs and more. WFVC serves over 27 million customer interactions annual through digital and contact centers.

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent.

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