Customer Service Representative

Customer Service Representative

Tata Group
Not Specified
Not Specified

Job Description


Customer Service Representatives
  • Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

  • Responsibility:
  • Attracts potential customers by answering product and service questions suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer-s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

  • Requirements:
  • Average - Good communication skills
  • Can easily be trained
  • Basic knowledge in computer navigation
  • Amenable to work on shifting schedule

  • Perks
  • Medical HMO Insurance effective on Day 1
  • P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO
  • Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
  • Bring your Buddy (Referral program): Receive monetary incentives for successfully referring your friends or relatives to join our company.
  • Job Details

    Employment Types:

    Industry:

    Other

    About Tata Group

    Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'.
    Sixty-six per cent of the equity of Tata Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The Tata name has been respected in India for 150 years for its adherence to strong values and business ethics.
    The companies of the Tata group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.

    Job Source : www.tata.com

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