Customer Service Representative - Premium Telco - Iloilo

Customer Service Representative - Premium Telco - Iloilo

Western Visayas
0-1 years
Not Specified

Job Description

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

Why You What you bring

Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:

• Completed at least 2 years in college with 1-year call center experience
• For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco (BPO or non BPO) experience
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Ability to thrive in a dynamic environment

What you'll be doing:

Be the difference between a customer experience being just an average service to an exceptional one – adding in the human touch in today’s digitally driven world. Provide support and consultative sales services to customers, either with their purchasing choices or any help needed. We'll train you to be a subject matter expert in your field and build confidence in providing the highest level of service possible.

What your typical day will consist of:

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What you'll enjoy:

• Competitive pay and performance-based incentives
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location at the 6/F SM STRATA, Benigno Aquino Ave, Mandurriao, Iloilo City, 5000 Iloilo, Philippines
Accepting digital applications for your protection and the protection of our employees: Apply online or text ‘TTEC’ to +63 922 110 1170 to connect with us.

About TeleTech

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TeleTech, click on About Us or search #ExperienceTeleTech throughout social media to engage in the global conversation.

About

Teletech Customer Care Management., Inc.

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Functions : Telecom/ISP

Industries : ITES/BPO

Skills/Roles I hire for: Customer Service

level Hiring For: Junior Level, Mid Level

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