Customer Service Representative

Customer Service Representative

Not Specified
Not Specified

Job Description

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!
We are looking for aCustomer Service Representativewho will be responsible in maintaining and/or increasing customer loyalty by supporting the customer from ordering till delivering. Further, the associate is responsible for managing orders in an accurate, timely and professional way.
About the job:
  • Performs order handling process through receipt of customer purchase orders (EDI/Mail/Fax), Order entry (within 24 hours), Order adjustments/cancellations,Order block handling
  • Follow up on customer requests for the following: Order expedites, Special shipments, stocks check, delivery information, complaints handling (8D), returns, credit/debits
  • Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR's
  • Provide sales support to Outside Sales through managing RFQ (Request for Quote) and quote renewals in a timely manner using Price Authority or Contract Price and work with Product Management to get approval for target prices that are below the country min, performing Price Book Management, distributing PCN to customers after Product Managers had sent internally to Littelfuse.

About you:
  • Graduate of Bachelor's Degree
  • Relevant experience in a Customer Service related environment is mandatory, of at least two years is preferred
  • Excellent writing and verbal English language skills are required, 2nd and 3rd language are preferred (Mandarin, Japanese, Korean, German, French)
  • Basic/advanced knowledge of MS office
  • SAP and Material Resource Planning (MRP) system knowledge are preferred
  • Working knowledge of quality standards (ISO/QS/TS) is preferred

We offer:
  • The possibility to work in exciting and challenging industry
  • To develop you professionally and to expand your knowledge through cross-functional collaboration and training experiences

Our associates are a strategic advantage for us who are making a difference at Littelfuse.Join our team and make a difference every day!

Job Details

About Littelfuse

Founded in 1927, Littelfuse Inc. is the world leader in circuit protection with growing global platforms in power control and sensing. The company serves customers in the electronics, automotive and industrial markets with technologies including fuses, semiconductors, polymers, ceramics, relays and sensors. Littelfuse has over 12,000 employees in more than 50 locations throughout the Americas, Europe and Asia. Net sales in 2018 were $1.72 billion. The Littelfuse portfolio, backed by industry leading technical support, design, and manufacturing expertise, has made significant investments in R&D and Distribution to ensure that we not only have the world's broadest and deepest line of circuit protection solutions, but also the most advanced, recognized circuit protection brand in the world. We work in a highly empowered work environment where managers are very involved in planning and generating ideas for improvement. You will be supported and surrounded by some of the best and brightest people in the industry. People who care about our customers and care about helping them achieve the results they seek. At Littelfuse you will be in great company! Littelfuse is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status and any other protected class under federal, state or local law .

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