Customer Service Representative

Customer Service Representative

John Clements Consultants Inc
Metro Manila / NCR
1-11 years
Not Specified

Job Description

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Job Description

  • Answer inbound calls from customers
  • Facilitate outbound phone calls to prospects who have requested the package for a potential sale
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem-solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule to meet Service level targets
  • Amenable to work in UP Technohub Quezon City

  • Graduate of any Bachelor's Degree 
  • Completed at least 2 years of college (with BPO experience)
  • Excellent English communication skills
  • Amenable to work in UP Technohub Quezon City (on site)
Work Schedule:

Monday-Friday (Fixed weekends off)

Since its inception in 1974, John Clements Consultants, Inc. has grown into one of the largest consulting firms in the Philippines today, with a leadership position in the local market and a strengthening presence in the international scene, notably in Asia, the Middle East, and the US. While it has grown in size and business interests, locally and internationally, and prospects of further expansion remain in the horizon, the John Clements Consultants Group has maintained its focus on its core competencies: recruitment and training.

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