Customer Service Representative in Alabang

Customer Service Representative in Alabang

Capital One Philippines Support Services Corporation
Metro Manila / NCR
0-5 years
Not Specified

Job Description

Responsibilities:

- Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge. Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
- Training. Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns
Basic Qualifications:

- College Level, Completed a Short Course or High school graduates are welcome to apply
- At least 2 years experience in handling inbound customer service for a credit card services and/or financial accounts in a BPO environment
- Has strong customer service orientation or concierge experience for VIP-status, elite or high value customers
- Proficient system navigation and multi-tasking skills
- Fluent in English and excellent conversational skills
- Must be willing to work in Alabang, Muntinlupa City
- Must be willing to work on shifting schedules primarily during Night Shift
- Must be willing to work in a office based setup

Office Address:

Ground Flr. Capital One, Filinvest 2 Building, Northgate Cyberzone, Filinvest Corporate City, Muntinlupa City.

About Capital One

Capital One Financial Corporation is a US-based bank that offers a wide variety of financial products and services to consumers, small businesses, and commercial clients in the U.S., Canada and the United Kingdom. About Capital One Philippines Support Services Corporation Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location. A great employer who makes you happy. Here with us, you'll be the voice of Capital One. We'll train you up to know exactly what to do in any situation. And when you're this confident and well equipped, your work will come from the heart — a genuine desire to make things better for every customer, because you can. Which is what we're all about. It certainly makes us happy at work, and we're pretty sure it'll work just as well for you. You'll love our work culture too. We're open, light-hearted and informal. We take pride in taking good care of our people, and we're not just saying it, we live it.

About Capital One Philippines Support Services Corporation

Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.

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