Customer Service Representative for High Value Customers

Customer Service Representative for High Value Customers

Capital One Philippines Support Services Corporation
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description

- Account Servicing: Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
- Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns

About Capital One

Capital One Financial Corporation is a US-based bank that offers a wide variety of financial products and services to consumers, small businesses, and commercial clients in the U.S., Canada and the United Kingdom. About Capital One Philippines Support Services Corporation Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location. A great employer who makes you happy. Here with us, you'll be the voice of Capital One. We'll train you up to know exactly what to do in any situation. And when you're this confident and well equipped, your work will come from the heart — a genuine desire to make things better for every customer, because you can. Which is what we're all about. It certainly makes us happy at work, and we're pretty sure it'll work just as well for you. You'll love our work culture too. We're open, light-hearted and informal. We take pride in taking good care of our people, and we're not just saying it, we live it.

About Capital One Philippines Support Services Corporation

Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.

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