Customer Service Representative-Files (Must have basic knowledge in Photoshop and Acrobat)

Customer Service Representative-Files (Must have basic knowledge in Photoshop and Acrobat)

Digital Room Philippines Inc
Other - Philippines
0-5 years
Not Specified

Job Description

DUTIES and RESPONSIBILITIES

  • Contact clients of orders that were escalated by prepress due to file issues
  • Coordinate with other departments to help move orders to production
  • Close and resolve alerts within service level agreement
  • Provide good customer experience to all contacts that will result to good survey score
  • Complete other tasks given real time


QUALIFICATION AND SKILL REQUIREMENTS

  • BPO/customer service experience is encouraged but not required
  • With good communication skills
  • With basic knowledge in adobe acrobat and other adobe application
  • Knowledgeable in basic Microsoft applications like word, excel, etc.
  • Detail oriented, fast learner and has good decision making skills
  • Basic knowledge in prepress proof/process is a plus


Get to Know Us

Digital Room’s focus on producing an excellent printed product has built an extremely loyal customer following of IT, Design and Marketing professionals. We’ve become the leader in B2B online printing and are excited to continue our rapidly growing e-commerce journey.

Operating through a network of manufacturing plants throughout the U.S., Digital Room comprises many well-known web-to-print brands, including UPrinting, PrintPlace, NextDayFlyers, PrintRunner, 48HourPrint, LogoSportswear, Packola, and ColorFX.

Are you ready to make a difference This is an excellent opportunity to join an organization that is continually growing. We are all about developing and training our employees to reach their career potential!

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