Customer Service Representative (EN 44010A)

Customer Service Representative (EN 44010A)

Enshored Inc.
2-5 years
Not Specified

Job Description

Enshored is seeking for a detail-oriented, diligent, and hardworking Customer Service Representative to work with an internet experience provider. Hours will depend on the client's needs.
Duties and Responsibilities
  • Provide customer service via email/tickets, chat, and calls
  • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Process requests and enter/update business/personal information in our database
  • Document all information according to standard operating procedures
  • Perform the tasks at the required speed and accuracy to meet the client's KPI and SLA requirements
  • Provide prompt, reliable, and accurate information to customers
  • Maintain effective communication during conversations by adjusting to the pace and technical level of the customer
  • Communicate positively with team members, customers, and partners

  • Requirements
  • Ability to work in the intensity of high-volume emails, calls, and live chats and capable of upholding the highest quality standards
  • Ability to work on holidays and weekends
  • Ability to work in a dynamic environment with minimal supervision
  • Experience working with customer support
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Basic knowledge of computer usage and internet navigation
  • Basic knowledge of troubleshooting steps
  • Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)Good command of English both oral and written and customer service skills
  • Great attention to detail
  • Completed at least 2 years of college education
  • Preferably with at least one year of Customer Service experience
  • Proven ability to work within deadlines and under pressure
  • Examples of taking initiative in a work setting, with positive outcomes
  • Proven to be a lead-taker, and able to work with passion without the need for constant coaching or manager intervention
  • Very good communications skills
  • Strong written and grammatical English language skills
  • Job Details

    About Enshored Inc

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