Customer Service Representative (EN 25010A) Fashion Jewelry

Customer Service Representative (EN 25010A) Fashion Jewelry

Enshored Inc.
Not Specified
Not Specified

Job Description

Enshored is seeking for a detail-oriented, diligent, and hardworking Customer Service Representative to work with a jewelry styling and membership renting service

Provide customer service via email/tickets, chat, and calls
Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
Process requests and enter/update business/personal information in our database
Document all information according to standard operating procedures
Perform the tasks at the required speed and accuracy to meet the client's KPI and SLA requirements
Prioritize tasks to best fit client needs
Contribute to process improvements on the tasks
Diligently log all activities.

Minimum Requirement Qualifications:
Reporting and excel skills
Ability to work in the intensity of high volume emails and live chats and capable of upholding the highest quality standards
Ability to work on holidays and weekends
Ability to work in a dynamic environment with minimal supervision

Key Skills
Experience working with customer support
Working knowledge of office equipment and computer hardware and peripheral devices
Basic understanding of databases
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)Good command of English both oral and written and customer service skills
Great attention to detail

Work Experience
Preferably with at least one year of Customer Service experience

Demonstrated competency in the following areas is also required:
Proven ability to work within deadlines and under pressure
Examples of taking initiative in a work setting, with positive outcomes
Proven to be a lead-taker, and able to work with passion without the need for constant coaching or manager intervention

Language Skills
Very good communications skills
Strong written and grammatical English language skills

Job Details

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