Customer Service Representative (EN 23010A) - Automotive Repair

Customer Service Representative (EN 23010A) - Automotive Repair

Enshored Inc.
Not Specified
Not Specified

Job Description

Enshored is a creative outsourcing partner to high-growth companies globally. We seek a detail-oriented, diligent, and hard-working Customer Service Hero to work with a fast-growing technology-enabled client. These are high-impact roles and offer great opportunities for career advancement in a BPO setting.
Hours will depend on the client's needs.
Essential Duties and Responsibilities
  • Process the repair, parts, and labor quotation to potential customers of the client.
  • Gather and analyze data for potential customers and create reports for the client.
  • Conduct research for services repairs and parts in different online sources.
  • Update / create databases based on the research done.
  • Meet the target goal per week/month set by the client.

  • Minimum Requirement Qualifications:
  • Knowledge in Automotive Repair / Car Dealership
  • Sales skill is a plus.
  • Experience with voice, email, and chat support.Autozone, OReilly, IMC, and Autodata (online car parts research tools)
  • Interest in Technology and its emerging line of businesses.
  • Proficiency in MS Office and Excel

  • Education and/or Experience
  • Bachelor's/College degree in any field.
  • At least three years of CSR experience in Automotive accounts is required.
  • SME Level of experience is preferred.

  • Demonstrated competency in the following areas is also required:
  • Attention to detailAnalytical Skills
  • Delivers the highest quality the first time.
  • You have a proven ability to work to deadlines and under pressure with a positive attitude.
  • Articulate in both written and verbal communication.Take the initiative in a work setting, with varying positive success.
  • Coaching and development abilities.

  • Job Details

    About Enshored Inc

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