Customer Service Representative (Dagupan)

Customer Service Representative (Dagupan)

JT Express
1-4 years
108000 - 132000 PHP

Job Description

1.Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2.Answer calls and email based on customer inquiry.
3.Responding promptly to customer inquiries.
4.Communicating with customers through various channels.
5.Acknowledging and resolving customer complaints.
6.Keeping records of customer interactions, transactions, comments, and complaints.
7.Communicating and coordinating with colleagues as necessary.
8.Providing feedback on the efficiency of the customer service process.
9.Ensure customer satisfaction and provide professional customer support.
10.Monitor delivery status, update client information and transaction activity in the system.
11.Process transaction in the system - Orders, form and application.
12.Identify issue to escalate to supervisor's/team leaders.
13.Complete call logs and reports.
14.Verify customer information and instruction.
  • College level or short course/vocational diploma or equivalent
  • At least 1 year relevant work experience in Customer Service or similar field preferred.
  • Experience in E-Commerce, Logistics, or BPO is a plus.
  • Familiarity with CRM systems, SalesForce or Zendesk
  • Excellent written and verbal communication skills.
  • Excellent customer service and interpersonal skills
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Knowledgeable in Microsoft Office and relevant software

Job Details

Employment Types:



About JT Express

We are a technology-based and internet development express delivery company which was established in Indonesia back in 2015 to provide fast, easy, and hassle-free delivery service with efficient claims settlement system.

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