Customer Service Representative (BPO Company)

Customer Service Representative (BPO Company)

Bershaw Consultancy
Metro Manila / NCR Southern Tagalog
1-10 years
230000 - 260000 PHP

Job Description

Duties and Responsibilities 
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching the required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues, and reporting to high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.
  • Other duties as assigned.
Requirements:
  • At least 1-year of experience in the BPO industry.
  • At least 2 years in College.
  • Willing to work in Alabang.
  • Dayshift account (Insurance).

Bershaw Consultancy has been providing an efficient, effective, and enjoyable staffing experience to job-seekers and employers since 2012. We know that a resume is important, but it’s also just a piece of paper. Our job as consultants is to understand the needs of the employers and job seekers to help bring together the perfect match in expertise, skill, and personality.

Offering quality recruitment services to place the right people with the right jobs in the Philippines. Whether you are looking to hire new staff or to find a new job, we’re here to help you succeed. Call us up to arrange a meeting. We’ll have your hiring or job-seeking needs met in no time by one of our professional consultants.

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