Customer Service Representative- Bacolod

Customer Service Representative- Bacolod

1-4 years
15000 - 18000 PHP

Job Description

At TTEC, we’re all about the Human Experience. Elevated. As a Seasonal Healthcare Customer Service Representative in Bacolod, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them a piece of mind In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

· Answer incoming communications from customers
· Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role

· 6 months or more years of customer service experience plus some post-secondary education
· Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
· A solution-oriented mindset to ensure happy customers
· You lead by example and work with your team to contribute to the overall success of your client program
· Computer savvy
What You Can Expect


· Competitive pay plus a Completion Bonus worth Php 12, 000 * (conditions apply)

· Knowledgeable, encouraging, supporting and present leadership
· Diverse and community minded organization
· Career-growth and lots of learning opportunities
· Benefits you’d expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and
technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

About

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TeleTech
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Career Changers Welcome Here
Time to change your career Whether you've spent your career on the admin side in receptionist, administrative assistant, sales or support roles or you've grown in industries such as retail, restaurant, hospitality, travel, insurance or financial services, we believe you have the customer focused skills it takes to join our global associates team.

For more information about TeleTech, visit TeleTechJobs.com or search #ExperienceTeleTech throughout social media to engage in the global conversation.

About Recruiter

771

Followers

553

Active jobs

Functions : Telecom/ISP

Industries : ITES/BPO, Other

Skills/Roles I hire for: Customer Service

level Hiring For: Junior Level, Mid Level

Similar Jobs

Career Advice to Find Better