Customer Service Rep III (Order Management)

Customer Service Rep III (Order Management)

Medtronic Cardiac and Vascular
4-7 years
Not Specified

Job Description


Careers That Change Lives
Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
Join us for a career in sales that changes lives.
A Day In The Life
Order Management Support Representative
Medtronic ANZ Customer Care and Supply Chain team is the main point of contact for all Medtronic customers - patients, healthcare professionals, hospital administrators, buyers, group purchasing organizations including Medtronic sales and marketing service support teams. The team is responsible for delivering exceptional customer experience, and provide quality support services for our business partners to maximize value within the organization.
Customer care and supply chain teams is accountable for ensuring all orders are processed and meets Medtronic's audit/regulatory controls and business guidelines across all business groups the team seeks to drive revenue recognition and optimize customer satisfaction by acting as the single point of contact (SPOC) processing SAP transactions/order entry managing back order and deliveries revenue maximization and timely invoice dispute resolution.
Responsibilities:
  • Coordinates with internal stakeholders and customers on pre and post sales order processing transactions
  • Processes received standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing
  • Responsible for data management, archiving and updating of purchase order, emails and customer information
  • Manages purchase order recognition, sorting, recording and distribution
  • Performs unclean and same day order entry analysis
  • Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities
  • Investigates, troubleshoots and coordinates with relevant parties to close customer issues
  • Handles and coordinates urgent overnight deliveries, returns and replacements
  • Analyzes and resolves AR invoice disputes to support Free Cash Flow
  • Initiates requests for customer account setup of update in customer master data
  • Manages stock replenishment for the Sales Reps (PAR Replenishment Processing)
  • Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks
  • Evaluates billing block reports and actions accordingly
  • Responsible for orders to be received at the warehouse for next day delivery
  • Acts as gatekeeper of process compliance and reports any irregularities or non -conformance
  • Establishes effective long-term professional relationships and high-level of satisfaction with customers and key stakeholders
  • Leads or participates in process improvement initiatives and projects
  • Engages in thought leadership and provides input for process improvements and efficiencies
  • Supports BU's objectives, revenue growth activities and operational excellence

Must Have: Minimum Requirements
  • Minimum of 4 years of relevant experience

Nice to have
  • Education required: relevant university or college degree
  • Experience required: 0-2 years order management experience
  • Others: SAP R/3 experience but not required experience or proficiency in MS Office Tools - MS Outlook Excel, Word, Share point, SFDC.
  • Some out of hours work will be required.
  • Some international travel may be required (regularly / occasionally).
  • May need to render shift catering to Australia and New Zealand markets.

Physical Requirements:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Job Source : jobs.medtronic.com

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