Customer Service Rep III (Medical Devices)

Customer Service Rep III (Medical Devices)

Medtronic Cardiac and Vascular
1-4 years
Not Specified

Job Description

Careers That Change Lives
Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
A Day in the Life
  • Respond to customer product inquiries, issues and malfunction via telephone or chat session
  • Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software application and recommends corrective action.
  • Interpersonal skills and product knowledge are critical to responding and troubleshooting customer inquiries.
  • Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development

Must Have: Minimum Requirements:
  • Minimum of 1-year experience in customer care or technical support preferably with overseas market (APAC, US, EMEA etc.), experience in handling a complex program/account is an advantage

Nice to Have:
  • Bachelor's Degree
  • Able to work a set schedule which often includes working in the graveyard shift and weekends, amenable to shifting schedule with reasonable lead time
  • Excellent computer navigation skills (move between multiple windows and programs)
  • MS Office Advanced Proficiency
  • Excellent verbal and written communication skills.
  • Existing High-Speed Internet access at Home (Ethernet, No Wireless, at least 25 MBPS internet speed)
  • Experience in an NPS/CSAT driven account/program is an advantage

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

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