Customer Service Executive (Malaysians ONLY)

Customer Service Executive (Malaysians ONLY)

Company Name Confidential
Other - Philippines
1 - 10 Years
68711 - 85889 PHP

Job Description

Duties and Responsibilities:

  • Provide 24/7 customer support through chats and emails
  • Respond effectively to customers’ query regarding products, services, processes and procedures
  • Assist in processing account related request and overall account management
  • Ensure complete and accurate information are recorded in the system
  • Handle complaints and provide appropriate resolution on a given time frame
  • Work closely with internal and external department in escalating issues to provide resolution to each problem
  • Contributes to team effort by accomplishing related results as needed

  • 21 – 35 years old
  • Good command of English
  • Can work remotely – with stable and reliable internet connection and personal laptop/ desktop with extra monitor
  • Knowledgeable in using MS Office application and internet

  • Receive as much as 5,000 MYR
  • 8 days of annual leave
  • 5 working days per week (might include weekends)
  • Shifting schedule

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