Customer Service - Dispatcher

Customer Service - Dispatcher

Sourcefit Philippines Inc
2-4 years
Not Specified

Job Description

We are currently looking for a professional and reliable Dispatcher to act as our client's first point of contact for emergency and non-emergency calls. You will be in-charge of maintaining call logs, monitoring routes, transferring messages, checking up and assisting drivers and directing field units.
  • This is a 4 day work week position.
  • The hours may have a variation of 1 hour as needed.
  • Your are expected to have some flexibility when it comes to schedule as you might need to cover another person's shift on an as needed basis (If your co-employee is on a vacation/sick leave)
  • You need to be able to work at our office if you get the job
Responsibilities:
  • Answer emergency and non-emergency calls and document important information
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Respond to queries related to products and deliveries.
  • Check and monitor Driver Roster.
  • Constantly communicate with drivers to ensure deliveries are running smoothly.
  • Communicate with customers as needed.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records and other important documentation.
Qualifications:
  • Good English communication skills
  • At least 3 years’ experience in a customer service role.
  • Good understanding of logistics.
  • Critical thinker
  • Proficient with MS Office
  • Ability to work under pressure.
  • Tech Savvy
Nice to have:
  • Experience as a dispatcher
  • Spanish speaker
To know more about the job especially the responsibilities and requirements, click here: http://bit.ly/-csr-dispatcher

Sourcefit is a Business Process Outsourcing (BPO) company based in Manila Philippines, focused on providing Custom Offshore Staffing Solutions.

Sourcefit is a dynamic, quickly-growing outsourcing solutions provider offering customized services for select,high-end international clients. We are committed to providing our clients with vision,innovation,and dedication, but we realize that above all what we are offering is our TEAM. We understand that the Sourcefit team is our most important asset and we place top priority on making Sourcefit an exciting, rewarding and fun place to work.

At Sourcefit, we not only offer outstanding benefits such as healthcare, but also a promise to help you to realize your vision and potential. We have an aggressive internal promotion plan and continuing education and certification assistance. Contact us and together let’s discover how a great team can help you to be all you can be.

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