Customer Service

Customer Service

Not Specified
Not Specified

Job Description

Job Description

. Processing new orders (data entry / uploading web orders / checking customer's credit limit etc. / customer service (sending order confirmations, asking if customer wants to take back orders, opportunities for upselling)
. Processing back orders (as above) - likely for UK and France
. Answering customer queries - collating relevant information (barcodes, prices, availability) / finding tracking details / raising credits / investigating issues
. Looking after orders for bespoke items
. Ad hoc requirements - running reports / assisting with Sales Inbox / system clean up if stock is given new codes or old orders need closing etc.
. Providing cover for teammates if they are away
. Positive, flexible, motivated, a great team player, a quick learner and able to look at the bigger picture of what the business requires would fit well
. Good Microsoft office skills (Outlook, Excel, Word etc.) plus someone who has worked with an order entry system (appreciate every company's system is different) would be good.
Qualifications And Requirements
  • Midshift schedule
  • Clark Office

Job Details

About Cloudstaff

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

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