Customer Relations Services Manager (SM City Bataan)

Customer Relations Services Manager (SM City Bataan)

SM APPLIANCE (STAR APPLIANCE CENTER, INC.)
3-6 years
Not Specified

Job Description



JOB DESCRIPTION

The Customer Relations Services (Security) Manager is responsible for the planning, promulgation and implementation of the over-all security program of the Company.

1. SECURITY - Ensures maximum protection of life and property of the following against potential threats and hazards:
  • company VIPs
  • officers and employees
  • customers
  • tenants and guests


2. SAFETY - Conducts periodic inspection of company assets / properties and identifies potential threats and hazards to the same: submits vulnerability survey report with corresponding recommendations to superiors.
3. ADMINISTRATIVE - Ensures adequate and proper detail of security force (CRS and Security Guards) at all times.
  • Conducts investigation / inspection or reviews reports submitted by subordinates relative to any breach in security.
  • Plans and oversees the orientation, training and retraining of CRS Supervisors, CRS Representatives and Security Guards updates and/or reminds subordinates on new / existing policies, procedures, guidelines and practices relative to security and safety.
  • Briefs new employees of the company and those of the consignors/ concessionaire on the company's policies.

  • Candidate must possess at least a Bachelor's/College Degree, Protective Services & Management or equivalent.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager / Managers specializing in Security/Armed Forces/Protective Services or equivalent.
  • With excellent communication skills, both oral and written

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