Customer Financing Assistant - HDMF

Customer Financing Assistant - HDMF

Filinvest, Land Inc.
Not Specified
Not Specified

Job Description

  • Monitors daily productivity of staffs to ensure that the target take-outs, service levels and other key objectives are achieved.
  • Provides supervision and side by side trainings to Customer Financing-HDMF Associate to deliver high and quality customer service.
  • Measures the operational performance of the staff and provides necessary training, coaching or guidance if required. He/she is responsible in conducting regular meeting with staffs to discuss performance reviews and provide recommendations to improve the quality and quantity of the work done.
  • Coordination with internal Operations unit regarding policies, processes and other concerns related to the unit.
  • Ensure that customer complaints are resolved in a timely and professional manner. In severe/complex cases, he/she has to escalate to Customer Financing-HDMF Head for resolution.
  • Creates, modifies and prepares daily and periodic reports to be used internal to the unit and for the management purposes.

  • With Bachelor's Degree
  • Excellent customer service and negotiation skills
  • Basic computer navigation skills
  • Able to multi-task, prioritize and manage time effectively
  • Excellent oral & written skills

Job Details

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