Customer Experience Specialist- Luxury Fashion Brand (Korean Bilingual MNL)

Customer Experience Specialist- Luxury Fashion Brand (Korean Bilingual MNL)

Teledirect Pte Ltd
Not Specified
Not Specified

Job Description


Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and more than 310+ industry awards

What is your mission

As a Customer Experience Specialist, You will provide customer service and/or support through email/phone/chat to customers.
You are also required to perform these job functions:
  • Advisory and support services for our international premium clients concerning the order process
  • Answering to customer requests (phone calls and emails)
  • Styling, shopping and selection of key - pieces of the current season up to the completion of whole looks
  • Close cooperation with our Payment, Warehouse and Shipping departments

Who are we looking for

  • Must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field.
  • At least 6 months - 1 year (s) of Customer Service experience in the BPO industry
  • Excellent verbal and written knowledge of English
  • Profound experience in customer service within the luxury fashion industry as well as in dealing with premium clients
  • Competence in style and good knowledge of the high-end fashion brands
  • Working computer skills required (MS-Office)
  • Proactive, good organizational skills and time management
  • Excellent verbal and written communication skills for supported Bi-lingual channel
    • Hangul (Korean)

Job Details

Employment Types:




Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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