MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.
Functions : Customer Service/Call Centre/BPO, IT
Industries : ITES/BPO
Skills/Roles I hire for: Customer Service and IT
level Hiring For: Junior Level, Mid Level, High Level
Reserve a slot for Probe opportunities! Apply now! We are hiring Customer Experience Executives for our US Financial Blended (Voice & Messaging) account who are amenable to work in our NCR site!
Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Experience in a customer-facing role or willingness to learn, Responsible and reliable, Excellent people skills and compassion, Average to Strong command of the English language and Average to strong written and verbal communication skills.
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.
Client Experience Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.
Familiarizing yourself with and remaining up-to-date with changes in our plans. Greeting customers in a friendly, professional manner using the suggested script. Answering phone calls in a timely manner.
Candidate must possess at least a High School Diploma, any field. At least 2 year(s) of working experience as Customer Service Representative Has extensive experience in Customer Service in Voice, Chat and Email. Very good communication skills
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