Customer Experience Agent Mandarin/English (Bilingual)/ Japanese/English (Bilingual)/ English

Customer Experience Agent Mandarin/English (Bilingual)/ Japanese/English (Bilingual)/ English

Regalix India Private Limited
Other - Philippines
2-3 years
Not Specified

Job Description

Customer Experience Agent Mandarin/English (Bilingual)/ Japanese/English (Bilingual)/ English

Position: Customer Experience Agent Mandarin/English (Bilingual) and Japanese/English (Bilingual)
Experience level: 2- 3 years

Regalix is an award-winning Customer Success company. We provide the world’s leading companies with expert, technology-enabled solutions and best-practice processes proven to acquire, grow and retain revenue from customers. With a holistic approach to the entire revenue lifecycle, Regalix’s solutions help companies drive customer acquisition, adoption, expansion and renewal.
Role: Customer Experience Agent Mandarin/English (Bilingual) , Japanese/English (Bilingual) and English

Client : A leading North American luxury and streetwear retailer
Job Description: Do you have an interest in fashion and a solid background in customer service Are you ready to be challenged daily As a Customer Experience Agent, you will join a Customer Experience team filled with kind, knowledgeable, hard working experts who will go the extra mile to help you succeed.
Responsibilities:

Provide exceptional service to an upscale international clientele via email and telephone
Offer assistance and solutions that will result in increased customer satisfaction
Understand the customer’s situation and provide the best possible resolution
Perform ad hoc duties as needed
Requirements:

Bachelor’s degree in Fashion, Communications, Administration, Business, Arts, History or other related fields
Minimum of 2 years customer service experience, preferably in a call center environment
Excellent written and verbal communication skills in both English and Japanese, other languages an asset
Skilled using Microsoft Office (Excel, Word and PowerPoint)
Available to work varying shifts from Sunday to Thursday between 6pm and 3am (evening premium after 8 pm)
Available to work 40 hours per week
Work Location: Manila

Skills:

Excellent customer service skills
Ability to work in a fast paced environment
Knowledge of Fashion and luxury products an asset
Prior experience in retail will be an added advantage.

PLEASE SHARE YOUR RESUME TO [Confidential Information]

Regalix is an award-winning Customer Success company. We provide the world’s leading companies with expert, technology-enabled solutions and best-practice processes proven to acquire, grow and retain revenue from customers. With a holistic approach to the entire revenue lifecycle, Regalix’s solutions help companies drive customer acquisition, adoption, expansion and renewal.

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