Customer Development Manager

Customer Development Manager

Globe Telecom, Inc.
4-7 years
Not Specified

Job Description


At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description
Ensures effective execution of account-specific strategies that drive the creation of opportunities, addresses customer demands, meets customer values, which lead to high sales conversion
Records, monitors, assesses and prioritizes opportunities
Contributes insights on how to improve customer experience, product offerings and overall Globe myBusiness value
Builds and strengthens productive relationship with customers by managing customer expectations and perception towards Globe in every stage of the customer engagement by observing
Constant customer needs assessment (pre/post selling)
Implementing value based programs
DUTIES AND RESPONSIBILITIES

  • Conducts Regular customer visits to

    • Existing subscribers based on an assigned portfolio

    • New /Potential Customers within the assigned territory

to understand market trends/behavior
to pursue new opportunities
to increase market penetration
to meet sales targets

  • Ensures effective execution of account-specific strategies that drive the creation of opportunities, addresses customer demands, meets customer values, which lead to high sales conversion

  • Records, monitors, assesses and prioritizes opportunities

  • Contributes insights on how to improve customer experience, product offerings and overall Globe myBusiness value

  • Builds and strengthens productive relationship with customers by managing customer expectations and perception towards Globe in every stage of the customer engagement by observing

    • Constant customer needs assessment (pre/post selling)

    • Implementing value based programs

REQUIREMENTS
Academic or Trade Qualifications

  • Graduate of any 4-year Bachelor of Science or Bachelor of Arts Course

Work Experience and Competencies

  • Account Management / Retail Sales

  • Quality Assurance

  • Customer Service

  • Team Management

  • Operations Management

Level of Knowledge

  • Competitor Knowledge

  • Globe Organizational Understanding

  • Globe Product & Service Knowledge

  • Globe Sales Business Process Understanding

  • Market, Business and Industry Understanding

  • Basic Analytics

Competencies

  • Strong Product Knowledge: Able to understand, make sense of, and accurately present product features and benefits leading to effective selling

  • Strong Sales Acumen: Ability and desire to sell Able to carry out selling in a positive and confident approach, is resilient and has the ability to cope with rejection

  • Sense of Competition: Capability to Flourish in a competitive environment

  • High-level Comprehension and Higher Order Thinking Skills: ability to think beyond memorization of facts Ability to further analyze, manipulate and apply learnings to arrive at solutions to problems.

  • Scheduling Management: Ability to organize the work in a logical way so that it is executed effectively manage the schedule

  • Time Management: Ability to manage competing priorities effectively, to be resourceful and to use time as resource to make up or extend.

  • Communication: Ability to produce clear status reports (clear writing and verbal skills), communicate tactfully and candidly, and simplify jargon

  • Team Player: Ability to work effectively with management, subordinates and employees on all levesls

  • High Degree of Self Motivation and Ambition

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.PurposeIn everything we do, we treat people right to create a Globe of Good.VisionWe see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.MissionWe create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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