Customer Data Specialist

Customer Data Specialist

TransConnection
1-2 years
Not Specified

Job Description

Provide exceptional customer service to our large base of customers
Responsible to resolve queries and manage customers’ requests through e-mail, chat or phone call within agreed acceptable timeframe
Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, etc.
Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner- Draft and compose e-mail or responses that are clear and concise and ensure that they contain complete and accurate information needed by the customer
Ensure that all interactions and relevant information are captured in the ticket logging process
Work in collaboration and provide additional support to other teams within the organization when needed
Requirements:
With at least 1 year of working experience in customer service or related field
Excellent communication skills (both written and oral)
Client-focused, detail oriented, fast learner and possess good influencing skills
Able to multitask and handle stressful situations appropriately and professional
Able to work independently with minimal supervision and follow up on outstanding tasks closely
A strong sense of ownership, responsibility, and accountability
Comfortable to liaise with people across all levels and all offices
Confident yet humble
Great team player
Self-motivated

Job Details

Employment Types:

Industry:

ITES / BPO

Education:

CCW Transconnection Asia

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