G/F Eton Corinthian Cyberpod Building ,Ortigas Avenue (across Robinsons Galleria)
Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.
The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www. sitel.com.
Functions : Others
Industries : ITES/BPO
Skills/Roles I hire for: N/A
level Hiring For: Junior Level, Mid Level
Our client is looking for Marketing Reports Analyst, he/she have an idea with Tableau, Salesforce, Google Analytics, Marketo for data segmentation and data visualization. Willing to work in Makati.
The Customer Service Operations manages all incoming customer service tasks as required such as order taking, customer issue resolution, delivery matters, and maintain up to date customer contact details in Netsuite and CRM record keeping.
The team member serving on the Company’s Happiness Team interacts with company’s Customers, answering pre and post-sales emails, providing answers and resolutions, and conducting the following duties:
The Customer Service Executive will manage all incoming customer service tasks such as order taking, customer issue resolution, and delivery matters, and be on top of the record keeping through CRM and Netsuite.
The candidate is is chiefly responsible for designing and delivering effective QA training programs for our call center agents. He/she ensures our agents meet the established standards of quality in handling our Singapore and Malaysia customers.
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