Customer Care Representative

Customer Care Representative

SM Investments
Not Specified
Not Specified

Job Description



General Duties

Receive calls regarding program inquiries and feedback.
Provide information about program, products and services.
Handle simple issues.
Create requests for interdepartmental processing.
Detailed Duties

Receive calls regarding program inquiries and feedback.
Provide information about program, products and services.
Handle simple issues.
Create requests for interdepartmental processing.
Professional Eligibility

NA
Skills

Enthusiastic
Good verbal communication
Customer Empathy
Patience
Flexibility
Good Comprehension

MS Office proficient - minimum Word, Excel
Education

College degree
Experience

Any customer service oriented position.
Fresh grad also acceptable.
Responsibility

Act as a liaison between customer and relevant departments.
Provide program, product and service information with clarity and accuracy.

Job Details

Employment Types:

Function:

SM Investments Corporation (SMIC), also known as SM Group, is a Filipino conglomerate with interests in shopping mall development and management, retail, real estate development, banking, and tourism. Founded by Henry Sy, it has become one of the largest conglomerates in the Philippines,being the country's dominant player in retail with 208 stores nationwide. Of these, 47 are SM Department Stores; 38 are SM Supermarkets; 37 are SM Hypermarkets and 86 are SaveMore branches.

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