Customer Care Operations Manager (Healthcare account; ILOILO; Nightshift)

Customer Care Operations Manager (Healthcare account; ILOILO; Nightshift)

Aspiree Inc
Central Visayas
5-7 years
Not Specified

Job Description

JOB DESCRIPTION:
The ideal candidate is responsible for leading a team of trained experts who provide our partners with a
delightful, frictionless experience.
Primary duties may include, but are not limited to:

Directs implementation and administration of benefit programs.
Prepares and communicates information to appropriate parties regarding benefit programs,
procedures, changes and government mandated disclosures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports;
may be assigned to special project work consistent with the role and dictated by the needs of the
business.
Hires, trains, coaches, counsels, and evaluates performance of direct reports;

QUALIFICATIONS:
5+ years related customer service experience.
At least two years in a leadership capacity, managing the overall business process operations of an
account / program (must have managed a team of supervisors or team leads).
Must have an experience in a healthcare / insurance services account.
Bachelor's degree or equivalent experience from an allied health / medical field and/or experience
in a health insurance account is an advantage, but not required.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
Willing to work at Iloilo City, Iloilo.

About Aspiree Inc

ASPIREE, Inc. aims to establish a fast-paced competent and credible Executive Search Firm that will cater to different companies from SMEs to Multinationals with different manpower requirements across the country. Offering a broad range of local placement service portfolio from entry level to top level executives across all trades for different industries.

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