Customer Care Executive

Customer Care Executive

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description


Full-time
Responsible for providing end to end customer servicing to AXA Customers using voice and non-voice channels.
•       Handle calls, emails, chat and social media queries

Address queries on product feature
•       Process account modification and requests limited to non-financial requests such as update of contact information, etc.
•       Educate customers and distributors in the different self-service tools of AXA (if applicable)
•       Resolve and/or de-escalation of complaints, fraud and non-fraud.
•       Escalate real-time issues for top call drivers that are out of the ordinary
Address inquiries on transaction status %26amp; aftersales process
 

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country%27s strongest banks.

Job Source : jobs.axa

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