Custom Reports Analyst- PH

Custom Reports Analyst- PH

Five9 Inc.
3-6 years
Not Specified

Job Description



Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Position:Custom Reports Analyst
Work Location: Mandaluyong City (temporary WFH)
Work Status: Full Time
Work Schedule: US Hours
About Five9:
Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area's fastest growing companies. To complement our rapid growth, we are actively looking for a talented and experienced Senior Salesforce Administrator to join our Enterprise Application Development team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and stock options. Five9 is a high-energy environment with lots of room for personal and professional growth.
To complement our rapid growth, Five9 is looking for a Custom Reports Analyst to join our Professional Services Custom Reporting and Analytics team. The ideal candidate for this role will be responsible for consultative performance in all areas related to solution development and implementation in the Five9 offered data customization and reports to clients. He/She will directly report to the Manager, Professional Services.
Responsibilities:
  • Be the client facing contact to gather and refine requirements, design and document requirements to be used by the Report Engineer to develop custom reports scripts.
  • Lead key projects providing guidance and best practices of report design and solution.
  • Be an effective communicator (verbal and written)
  • Constantly interact with Five9 Clients, Customer Support and Professional Services departments in order to set specifications, formulate and analyze reporting requirements and troubleshoot.
  • Be conduit between Five9 clients and Custom Reports Engineers to interpret clients reporting, data analysis requirements and translate to Five9 database/reporting structure
  • Act as SME for custom reports and internal tools products and offerings and manage service delivery.
  • Understand client requirements and design work with key stakeholders to help formulate templates, SOW's/contracts, technical designs and Implementation Project Plans that meet the needs of the business.
  • Proactively recognizing and communicating challenges, managing expectations and escalations with effective and relevant communications, managing project changes and providing contingency plans that enable customer success.
  • TRAVEL: Some travel could be required - approx. 20% - 35%

Qualifications:
  • 3+ years in reporting analysis
  • Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Ability to communicate efficiently
  • Must be able to manage multiple activities simultaneously and on your own while requiring little or no oversight.
  • BA/BS or equivalent experience.
  • Previous experience in ETL development and data integration to varying systems a plus
  • Avaya CSM experience a plus
  • Existing Five9 reporting knowledge a plus

Company Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the beautiful in San Ramon, CA.

Job Details

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IT

About Five9 Inc

Job Source : www.five9.com

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