CSR/TSR- US Healthcare (BGC)

CSR/TSR- US Healthcare (BGC)

Microsourcing Philippines Inc
Metro Manila / NCR
0 - 1 Years
Not Specified

Job Description


  • Provide problem resolution and deal with irate customers
  • Work under stress and adapt to change
  • Flexible as schedule changes may occur due to call volume and/or staff
  • Rrespond to clients objections and effectively schedule the receipt of medical records
  • Give full presentation over the telephone and provide offices with all required information
  • Balance productivity for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returned voicemails/e-mails)
  • Acknowledge and respect confidential information
  • Prioritize tasks based upon project objective goals for completion
Minimum Qualifications

  • Bachelor’s Degree, preferred; or at least 2 year college degree or level, required
  • Highschool and SHS Graduates are welcome to apply (Must have at least 6months BPO experience)
  • Must be upbeat, self-motivated, energetic and detail oriented with the ability to schedule own assigned offices
  • Must be computer literate with ability to work within multiple web/windows-based systems and type minimum 30WPM
  • Experience with Adobe Acrobat is helpful but not required
  • Working knowledge of Microsoft Excel (ability to sort and add text to cells)
  • Must be amenable to work in BGC for Night shift / Shifting Schedule
  • Open to fixed-term contract of 1 month

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

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