CSR Tier 2 - Telco Account (P25K SOB)- TeleTech I.T Park

CSR Tier 2 - Telco Account (P25K SOB)- TeleTech I.T Park

0-1 years
Not Specified

Job Description

And even better! Earn up to a P25, 000 Sign-on bonus and the chance to with an HP Chromebook for joining an exciting technology-based program today!
 
What You’ll be Doing
 
Do you have a passion for helping others and giving them a piece of mind In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
 
During a Typical Day, You’ll
 
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
 
What You Bring to the Role
 
• Completed at least 2 years in college with 1-year call center experience
• For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco experience
• Great written communication skills
• Able to lead by example and effectively work with your team to achieve the program’s overall success
• Resourceful and able to decide on his own by thorough assessment and researching potential solutions
• Computer savvy
 
What You Can Expect
 
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
o A potential signing bonus of up to Php 25, 000 for our special program hiring this week

o Company-sponsored HMO with Health & Wellness programs for you and your family
o Educational assistance through tuition reimbursement
o An accessible office location inside the central business area in Cebu City with nearby food establishments

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
 
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
 

About TTEC
 
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Job Details

About

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TeleTech
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Career Changers Welcome Here
Time to change your career Whether you've spent your career on the admin side in receptionist, administrative assistant, sales or support roles or you've grown in industries such as retail, restaurant, hospitality, travel, insurance or financial services, we believe you have the customer focused skills it takes to join our global associates team.

For more information about TeleTech, visit TeleTechJobs.com or search #ExperienceTeleTech throughout social media to engage in the global conversation.

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