CSR/Recruitment Advisor

CSR/Recruitment Advisor

Cloudstaff
1-2 years
Not Specified

Job Description


Job Description

. Provide excellent customer service to all international students calls
. Ensuring all queries are acted upon within 24-48 hours
. Maintain the call answer rate above 90% each week
. Return calls and answer voice mails
. Manage international students email inbox and other digital enquires from various platforms that the business manages
. Support and participate in international recruitment activities when required
. Assist recruitment team with database management for international agents when required
. Escalate any urgent enquiries
. Help and manage the international leads allocation to correct region/sales owner when needed
. Assist with any other high priority tasks and project that contributes to overall international intake targets
. Assisting with training of new staff and helping international recruitment team with CRM related questions when needed
Qualifications And Requirements

. Experience in customer service or sales is highly desirable
. Previous experience in the use of any customer relationship management systems (like Salesforce) desirable
. Past experience working for an education provider preferable but not essential

Job Details

Employment Types:

Industry:

Function:

IT

About Cloudstaff

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

Job Source : jobs.cloudstaff.com

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