Your role includes, but not limited to the following:
Take food orders from the callers by filling out the standard computerized data entry answer phones and respond to product inquiries with the aid of the standard CRM
Presents new products and promos to customers.
Confirms ordered items to ensure encoding accuracy.
Follows standard script and call handling procedures to minimize delivery problems.
Does minor adaptation of response based on inquiries of clients.
Handles customer complaints and follow-ups, encodes it in the CRM for record purposes and action.
Proper tagging of calls using the CRM.
Logs in on time base on the given schedule.
Handles manual activities in case on system down times.
Conducts survey, call back or outbound activities as necessary to generate additional sales.
Refers to Branch Coordinator or Account Supervisor major problems encountered (e.g., late delivery, double orders, incomplete address, food quality issues and character issues) especially if these require a follow-up call with the store concerned.
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
Functions : Telecom/ISP
Industries : ITES/BPO, Recruitment/Staffing/RPO
Skills/Roles I hire for: CSR and TSR
level Hiring For: Junior Level, Mid Level
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