CSR (BGC) January 2020

CSR (BGC) January 2020

Microsourcing Philippines Inc
Metro Manila / NCR
0 - 1 Years
Not Specified

Job Description

Job Description:

  • Ability to provide problem resolution and deal with irate customers
  • Ability to work under stress and adapt to change
  • Must be flexible as schedule changes may occur due to call volume and/or staff
  • Must be upbeat, self-motivated, energetic and detail oriented with the ability to schedule own assigned offices
  • Must be computer literate with ability to work within multiple web/windows-based systems and type minimum 30WPM
  • Experience with Adobe Acrobat is helpful but not required
  • Working knowledge of Microsoft Excel (ability to sort and add text to cells)
  • Ability to respond to clients objections and effectively schedule the receipt of medical records
  • Ability to give full presentation over the telephone and provide offices with all required information
  • Ability to balance productivity for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returned voicemails/e-mails)
  • Ability to acknowledge and respect confidential information
  • Ability to prioritize tasks based upon project objective goals for completion

  • Bachelor’s Degree, preferred; or at least 2 year college degree or level
  • High school graduates with at least 6 months of customer service experience
  • Good communication skills
  • Amenable to work in BGC for a Seasonal account and for a GY shift
Walk-ins are encouraged to apply! Drop by to one of our site from 9AM-5PM, Monday-Friday:
  • Eastwood (6F 1880 Bldg, Eastwood City Cyberpark, QC)
  • MOA site (GF TwoE-Com Bldg, MOA Complex, Pasay City)
  • Ortigas (32F Robinson's Cyberscape Beta Bldg, Topaz/Ruby Road, Ortigas Pasig City)
  • BGC site (18F Picadilly Star Bldg, 4th Ave cor 27th St. BGC, Taguig) Bring 1 valid ID and updated resume.

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

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