CS Sales Officer

CS Sales Officer

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description


Job Purpose / Summary

Responsible for new and preservation of Group Life accounts, maintain key relationship with Clients, Brokers and Partners. Achieve the defined sales target with the end goal of increasing the company&rsquos profitability.

Key Result Areas

Major Activities / Responsibilities


Challenges and Risks

Achieve personal sales target thru acquisition and retention of corporate accounts generated from Clients, Partners and Brokers

  • Administer Renewal proposals according to the agreed SLA with the client

  • Liaise with Analysis & Control Team regarding pricing and servicing propositions for Clients, Partners and Brokers

  • Track and tap both new and existing clients with growth mindset of increasing the company&rsquos revenue

  • Attend to administrative functions associated with the development and expansion of the assigned distribution Sales portfolio

  • New and Renewal premiums

  • New and Renewal cases

  • Cross-sell/Upsell

  • Production Reports

  • Huge volume of renewal business

  • Open market competition

  • Direct clients, Partners and Brokers require intensive attention from beginning to end especially during claims process

Build and maintain relationship with Clients, Partners and Brokers

  • Ensure regular coordination with the client to assess needs and provide solutions accordingly.

  • Coordinate between the client and the partner support teams to respond to claims or collection concerns.

  • Ensure overall customer satisfaction

  • Cross-sell/Upsell

  • Satisfied clients

  • Business persistency target

  • Direct clients, Partners and Brokers tend to bargain and hop

  • Activate assigned and new Broker partners

Personal Development

  • Keep abreast of latest company and industry updates

  • Identify own training needs to contribute to own personal development, and discuss with direct manager

  • Participation in in-house and/or external seminar and training

  • On-the-job training and/or regular one-on-ones with mentor / direct manager

  • Mastery of current and upcoming products and company/industry practices

  • Stretched assignments

Qualifications - Internal

Job Details

Employment Types:



A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country%27s strongest banks.

Job Source : jobs.axa

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