CS Account Manager II

CS Account Manager II

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description


Job Description :
Key Competencies:
Leadership Skills
  • Develop and lead team of front-line managers
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity
  • Demonstrates a determination to get the job done right the first time while ensuring loan decisions meet all program and product specifications
  • Ability to follow complex methods and procedures in diverse routine and non-routine tasks
  • Execution of control initiatives
  • Required to abide by all applicable regulatory and department practices and procedures

Customer Focus
  • Resolve complex and escalated employee and customer problems and inquires
  • Operate with urgency and meet deadlines
  • Focus on the customer, the organization's business goals and systems

Communication Skills
  • Strong verbal and written communication skills
  • Ability to influence internal and external business partners
  • Relationship management
  • Knowledge of professional discipline and applies knowledge to influence decisions

Problem Solving Skills/Process Improvement
  • Conflict resolution skills
  • Prioritize diverse workloads
  • Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
  • Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets

Analytical Skills
  • Strong knowledge interpreting and analyzing data
  • Participates in development of goals and execution of strategy
  • Expert in data science introducing new tools/ideas that improves efficiency
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities

Qualifications:
  • Familiarity with office and computer desktop applications.
  • Five years work experience preferred (or specialized education plus a minimum of two years experience, including supervisory/managerial work
  • Knowledge in Home Lending (mortgage) preferred
  • Knowledge of complex personal and business financial analysis

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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