CRM Assistant

CRM Assistant

SM Investments
1-4 years
Not Specified

Job Description



General Duties

DUTIES AND RESPONSIBILITIES
1. To ensure that all Customer Relationship Management (CRM) tickets assigned to GPMC are updated.

2. To ensure that all filed Concern Slips by the unit owners are being evaluated by the Property Managers and endorsed to SMDC Client Relations Unit (CRU) if the concern is found to be within the Defects Liability Period of the contractor.

3. To coordinate and secure updates from Property Managers pertaining all the operational concerns that were reported by the unit owners.

4. To assist the Property Managers on their concerns and queries regarding the systems and software that they utilize on-site.

5. To prepare a report on the status of all received and closed CRM tickets that were assigned to GPMC that will be submitted to the Property Management Manager - Client Relations and GPMC Head on a monthly-basis.
Detailed Duties

DUTIES AND RESPONSIBILITIES
1. To ensure that all Customer Relationship Management (CRM) tickets assigned to GPMC are updated.

2. To ensure that all filed Concern Slips by the unit owners are being evaluated by the Property Managers and endorsed to SMDC Client Relations Unit (CRU) if the concern is found to be within the Defects Liability Period of the contractor.

3. To coordinate and secure updates from Property Managers pertaining all the operational concerns that were reported by the unit owners.

4. To assist the Property Managers on their concerns and queries regarding the systems and software that they utilize on-site.

5. To prepare a report on the status of all received and closed CRM tickets that were assigned to GPMC that will be submitted to the Property Management Manager - Client Relations and GPMC Head on a monthly-basis.
Professional Eligibility

n/a
Skills

Must be focused, driven and a team player.
Can work under pressure.
With proficient oral and written communication skills.
With good presentation and facilitation skills.
Must be computer literate.
Education

Must be a graduate of any four year course from a reputable college or university BS Property Management graduate is an advantage.
Experience

Preferably with at least 1 year of work experience related to communication to clients/buyers from a reputable property developer/ real estate.
Responsibility

To ensure that all ticketed post turnover concerns assigned to GPMC will be handled accordingly.

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