CRM Assistant Manager

CRM Assistant Manager

Big Cat Software Solutions Inc
Metro Manila / NCR
5 - 10 Years
Not Specified

Job Description

CRM is a core part of our operations with the ability to communicate directly with our customers through a variety of
methods including on site messaging, emails, pop-up messages and push notifications. This role will be a person responsible
for improving the performance of our messaging and delivery, as well as working closely with their team members as well as
other members of marketing and customer relationship managers.
  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Working closely with the marketing team to ensure the CRM works effectively throughout all aspects of the company.
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
  • Integrate and manage new CRM systems
  • Manage a team of CRM and Market Intelligence assistants.
What we are looking for:
  • 5+ years of doing a similar role with CRM systems 
  • 2+ years of working in online gaming within a marketing team.
  • Ideally university level qualifications in IT and marketing
  • Extensive experience of direct and digital marketing ideally in a similar industry.
  • Strong background in customer acquisition, re-engagement and retention strategies. 
  • A confident and articulate communicator capable of inspiring strong collaboration in an organization.

Bigcat Software Solutions, Inc. is an online gaming registered service provider, established in 2006 which provides technical and customer support services such as customer relationship management services, data management and information processing services, customer care and information technology services to our foreign and offshore clients who are primarily engaged in interactive gaming.

We are staffed by Filipinos and expatriate employees from Southeast and East Asian countries. As such, the company's corporate culture is diverse and exciting.

Company Size
1001-2000 Employees

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