CRM Analyst

CRM Analyst

Curran Daly & Associates
2-5 years
Not Specified

Job Description



Job Description

Job Title CRM Analyst
Discipline Digital Technology
A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.
The Role
We have an opportunity for a CRM analyst to join our global client systems team. You will be developing solutions that will make a real difference to our engineering teams and to the products and services we deliver to our clients and customers. You should have a strong track record of delivering high quality solutions based on defined business requirements, good development practices of small business change and end user support for a variety of CRM functional modules across multiple locations. You will need strong technical skills with Microsoft Dynamics, and you should also have experience of supporting CRM in a business as usual capacity.
The client systems team work closely with global and regional user groups, business analysts and marketing groups to help identify, implement and support business requirements. Our team is distributed globally and currently consists of 5 team members.
This role reports to the Client Systems service lead who is based in the Americas.
I feel very fortunate to work in an amazing team which values, appreciates and encourages diverse perspectives. In my role working on the global CRM platform, I get opportunities to learn and apply cutting edge technologies and develop my skills. Having a good work life balance is important to me, and Arup is an organisation that supports this.
Shruti, London
You should apply if:
  • You have some experience and skills with Microsoft Dynamics
  • You have an analytical mind and enjoy solving problems
  • You enjoy learning new skills and sharing your knowledge with others

Responsibilities of the role include
  • Developing new and modifying existing software in C#/Javascript
  • Developing new and maintaining existing SSIS packages, existing SSRS and Power BI reports
  • Implementing and supporting existing MS Dynamics configurations and custom extensions and reporting on a day to day basis to the client systems service leader
  • Working closely with business stakeholders in understanding process needs, producing high quality product functional specifications and technical solutions
  • Providing expertise in both a configuration and technical capacity, following best practice CRM standards in solution design, testing and implementation
  • Delivering small business change to CRM modules to time and budget.
  • Understanding and promoting the Microsoft roadmap and future direction to ensure that proposed designs are scalable and in line with that vision
  • Responding in a timely manner to elevated (Level 3) user-support requests and incidents and taking ownership of incidents
  • Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting development best practices with colleagues within the team and the wider Arup community

Requirements and skills
Essential skills and knowledge:
  • Demonstrable evidence (2 years +) of working with Dynamics 365 online. Experience of global customer base would be an advantage
  • Development experience with:
    • Dynamics 365 online (plus configuration experience)
    • C# .Net for plugins
    • Dynamics 365 JavaScript/jQuery
    • Azure components
  • Ability to design and compose testable code using good design patterns
  • Experience with Microsoft DevOps principles and techniques, GIT source code control and automation
  • Excellent communication skills. Ability to solve complex problems and openness in sharing your knowledge and thinking with others
  • Strong team working skills with ability to build trusted relationships with people and groups with diverse backgrounds

Please don't be discouraged if you don't meet every point above - if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.
Desirable skills and knowledge:
  • Experience of working in multinational, multicultural environments where local needs must be balanced against global considerations
  • Experience in HTML5, D3.js
  • Recognised IT industry accreditation (e.g. certification in a particular technology, Microsoft Certified Professional)
  • SQL Server and Power BI Report writing skills

Required Behaviours:
  • You have a passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
  • You will be a mature and self-motivated professional able to work in a fast-paced and constantly changing environment
  • You will exhibit a high degree of organization and technical rigour
  • You will have an approachable manner, collaborating with colleagues to solve problems and manage development requests
  • You have an appreciation of future directions that the business and technology are moving towards
  • You will possess a natural curiosity for all things technical and will take responsibility for keeping yourself up to date
  • You will have good English written/verbal communication skills with both non-technical as well as technical audiences managing successful communications with governance boards and stakeholders


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