Core Skills Trainer (Mandaluyong)

Core Skills Trainer (Mandaluyong)

Sykes Asia Incorporation
Metro Manila / NCR
1 - 6 Years
40386 - 60579 PHP

Job Description

RESPONSIBILITIES

  • Train near-hire candidates or newly hired front line staff in SYKES Academy and Core Skills Programs, respectively
  • Format, update, maintain, and distribute training materials, visual aids, and other resources and Collect data and documents related to training and participants
  • Involve self and participate in the company’s training programs and company goals towards continuous
  • Ensure quality of work to the satisfaction of customers (internal or external)
  • Assist in analyzing and assessing training and development needs for accounts. Assist in the development of training aids, including slides, handouts, multimedia visual aids, and reference works utilizing knowledge of operation’s specified training needs.
  • Coordinate or performs administrative functions necessary to deliver and document training records.
  • Review Core Skills training program content and one’s performance, and recommend improvements to the Training Manager/Senior Training Manager.
QUALIFICATIONS
  • One (1) year experience in Training facilitation and other related activity
  • With advance MS Excel and PowerPoint presentation skills
  • Must be data-and detail-oriented

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

About Recruiter

Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Developer and IT Infra

level Hiring For: Junior Level, Mid Level, High Level, Top Management