Content Operations Manager

Content Operations Manager

LSEG
5-8 years
Not Specified

Job Description


Responsibilities:
  • Leads a local team of managers and high-level individual contributors to ensure that production units use all available resources within financial targets to meet customer requirements.
  • Identify opportunities for improvement to maximize resources and increase customer satisfaction, builds regional plans to align resources to meet business priorities within the global framework and is responsible for the quality and performance of the Content set managed.
  • Deliver against service targets as defined by the business and the customer and would be a leader of innovation and will support change management.
  • Directs the resolution of complex or unusual technical, operational and organizational problems which may be multi-disciplinary Develops departmental plans, including business, production and organizational priorities, which support overall business strategy
  • Plays a significant role in long-term planning geared towards operational excellence and building the teams into Content Professionals
  • Formulates, executes, monitors, assesses and recalibrates motivation plans for enhanced employee morale and appropriate reward systems
  • Networks internally and externally to promote value of content and demonstrate thought leadership
  • Works with other operations heads, automation and delivery teams, content capability, business operations and site management teams to establish best practices and leverage strategic systems within the global teams.

Qualifications:
  • Minimum of 5 years experience in people management
  • Experience in managing operations teams, especially in a diverse and matrix organization
  • Proven track record of successful goals and projects delivery
  • Highly customer-centric, with a passion for high quality output and for delighting the customers
  • Ability to identify, analyze, prioritize and de-risk resource and roadmap challenges and constraints
  • Ability to strategize the delivery and implementation of projects
  • Stakeholder management skills
  • Strong interpersonal and communication skills, adaptable to change
  • Keen attention to details while maintaining the big picture
  • Proactive, innovative, strong analytical and problem-solving skills
  • Ability to work under pressure
  • Excellent organization and time management skills

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

About LSEG

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. HOW TO APPLY If you want to apply for this job, please click the Apply button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us.

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