Connectivity Assessment Specialist

Connectivity Assessment Specialist

Five9 Inc.
2-5 years
Not Specified

Job Description

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
To complement our rapid growth, Five9 is looking for a Connectivity Assessment Specialist to join our Telco Services team. The vision for this role is to identify any problems preventing a prospect's network from utilizing the Five9 application(s) while providing simple recommendations to resolve any identified issues.

  • Ensure the prospect's network, internet access and hardware meet the Five9 minimum requirements as outlined in the Five9 Technical Requirements.
  • Educate the customer on the technical requirements and QoS recommendations.
  • Identify potential problems in connectivity to the Five9 prior to starting implementation or with live calls.
  • Deliver a clear understanding of the NAT results to the customer/prospect
  • Document the prospects network/connectivity to Five9 via Workbook
  • Validate functionality by completing test calls with the prospect.
  • Do this with minimal impact on the sales process by having sales engage the NAT team early in the sales cycle.

  • Understanding LAN and WAN components such as routers, hubs, switches, and monitors
  • Experience and Understanding with PBX, TCP/IP, PC LAN networks, and other application processor equipment
  • Must have a good understanding of various communications protocols including Session Initiation Protocol (SIP)
  • Must have a good understanding of IP addressing and Quality of Service and be able to effectively communicate it to others.
  • Must have a good understanding of network analysis and the use of the tools.
  • Expertise with Windows, Word, Excel, Visio, project management software and other applications software.
  • Must be an independent self-starter possessing excellent time management skills
  • Willing to work a night shift schedule
  • Excellent verbal and written communication skills (English)
  • Strong analytical and problem solving skills
  • Ability to operate with minimal guidance must be able exercise sound judgment and decision making in challenging situations
  • Bachelor's degree or higher from a reputable institution or the equivalent in relevant work experience
  • Minimum of a MCP or CCNA (Unless 2 years work experience in a network engineer role)

Company Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the beautiful in San Ramon, CA.

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