Communication Specialist

Communication Specialist

1-3 years
Not Specified

Job Description

Job Description

- Write, edit, and publish internal communications or announcements for Google support agents - Clarify announcement details with Product Support Managers and other product SMEs - Stage announcements in client's proprietary agent communications tool - Review content for accuracy and adherence to editorial guidelines and quality - Manage announcements for multiple products, ensuring publishing target dates are met

- Bachelor's Degree in Journalism/Communications or any BA/BS degree or equivalent practical experience - At least 1-3 years of professional working experience - Excellent written and verbal English communication skills - Ability to translate complex technical ideas into easy concepts for any user to understand - Extraordinary attention to detail - Ability to work in a fast-paced environment full of ambiguity and tight deadlines - Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities - Experience in customer service or technical support is a huge plus - Experience writing support content (help articles, email templates, etc.) for a global audience - Experience working in a content or knowledge management system (CMS/KMS) - Working knowledge of Google Docs - Tech savvy with good orientation for early technology adoption

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