Collections Officer

Collections Officer

2-3 years
Not Specified

Job Description

Job Description
The primary purpose of this role is credit collections. Other responsibilities are to:
. Ensure that customer accounts are professionally managed and collected to minimise the company debt position, reducing the number, age and dollar value of accounts operating outside of the companies trading terms.
. Ensure customer accounts are accurate and any customer requests are dealt with in an efficient and effective manner.
. Provide a level of customer service congruent to the company vision of building life-long customers . Ensure all administrative tasks, such as sorting, and actioning of inbound customer emails and other correspondence are dealt with a professional and timely manner.
. Provide progress update reporting and take part in ledger reviews as requested by your Manager.
This is a role within the Company that will work in close liaison with all Operations Staff, National Helpdesk, Branch Managers and Branch Staff to service external customers requirements.
Qualifications And Requirements
Staff must be able to manage their time efficiently to plan, set priorities, organise own work to achieve objectives and targets within timeframes. The candidate must demonstrate the ability to show initiative and assist other team members. Provide courteous service and ensure timely response to all customer enquiries.
The candidate must have the ability to reduce the debt position on their assigned Debtors through high volume outbound phone calls and other collection activities. The candidate must also demonstrate the ability to effectively manage and resolve customer disputes and queries.
The position requires someone who has a passion and drive for meeting individual and team targets and KPI's, whilst providing an excellent customer experience.
Demonstrate commitment to continual process improvement by providing suggestions and contributing towards the improvements in process and procedures.
Reporting directly to the Collection Services Team Leader, the candidate will be responsible for ensuring that all outstanding debtors are managed within the company KPI's.

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